Men Titanium Alloy Glasses Frame Fashion Woman Polygon Ultralight Eye Myopia Prescription Eyeglasses Gun – Cinily Eyewear
Men Titanium Alloy Glasses Frame Fashion Woman Polygon Ultralight Eye Myopia Prescription Eyeglasses Gun
Customer Reviews
Worst Customer Service Ever: Trapped in a Frustration Loop! 😤
Let me share a cautionary tale about my recent online shopping experience, hoping to spare others the frustration I endured. I felt compelled to leave this review and try to engage with customer service because frankly, the experience was abysmal. My conclusion is that it was the Worst customer service ever. It's Impossible to actually talk to a human. Chat tells you to call, the phone line tells you to use the chat. I was in a ridiculous loop! I sent an email and got links to everything that didn’t answer my question before. My glasses were Well beyond when they should have been produced, no idea when I’ll get them. I’ve bought from them before and didn’t have these specific problems, though I did have other issues. Once, one pair had the wrong prescription (I put it in wrong) I sent them back and finally gave up on getting them back and took the refund. This time, the lack of communication and delivery delay pushed me to my limit.
Customer: I'm calling about my order. I've tried chat, and they told me to call. When I called before, it said to use chat. It feels impossible to talk to a human! CS Rep: I apologize for the difficulty you've experienced in reaching us. That's certainly not the experience we want for our customers. Can I please get your order number so I can look into this for you right away? Customer: It's frustrating. My order is well beyond when it should have been produced, and I have no idea when I’ll get them. I also sent an email and just got automated links that didn’t answer my question. CS Rep: I understand your frustration with the delays and the unhelpful email response. Let me check the exact status of your order and see why there's been a holdup. I'll make sure to provide you with a clear update and a realistic timeline. Customer: This isn't the first issue I've had. Last time, I had a pair with the wrong prescription, sent them back, and basically gave up waiting for a replacement and just took a refund. I just want my glasses this time, and some actual communication. CS Rep: I'm truly sorry to hear about your past difficulties as well. I'm going to personally oversee this. I'll check the production status and shipping information immediately, and I'll ensure we communicate directly with you on any updates. I'll also look into why your previous email wasn't answered properly.
The reason I left this review on the website is to hopefully prevent others from falling into the same trap of poor service and communication.
After the Nightmare: Cinily.net - Where Customer Service Shines! ✨
Ever since I switched to these frames, my daily comfort has skyrocketed, and I constantly receive compliments on their distinctive look. If you're searching for eyewear that perfectly blends cutting-edge style with unparalleled lightness and durability, then you absolutely must discover these incredible Ultralight Polygon Eyeglasses. Trust me, they're a game-changer for both your vision and your fashion statement! My last online shopping experience was an absolute nightmare 😤. I was stuck in a ridiculous loop: chat told me to call, and the phone line told me to use chat – it felt impossible to talk to a human! My emails got automated links, answering nothing. My glasses were well beyond production, and I had no idea when they’d arrive. This wasn't even the first time; once, I got a pair with the wrong prescription, returned them, and eventually gave up, taking a refund. I was so fed up and disappointed 😭.
After such terrible experiences, I was hesitant to try another online eyewear store. But I desperately needed new glasses and decided to give a different platform a chance, hoping to find a place that actually valued its customers 🤔. That's when I found cinily.net.
From the moment I started browsing, cinily.net felt different. Their selection was impressive, and the process so smooth. I was encouraged by reviews like this one: 'I purchased 2 pairs of glasses, turned out the doc messed up the script. Returning was super easy! Repurchased some new ones. Love them. Thank you!' ✨ My own experience echoed this positivity. The customer service was genuinely helpful and responsive, a stark contrast to my previous ordeal. They actually communicated! The quality of my new polygon ultralight titanium frames is fantastic, and the prescription perfect. It's a huge relief to find a reliable place for my affordable prescription glasses. The value is exceptional, and the entire process, from selection to delivery, seamless. I finally have beautiful, comfortable glasses without any stress! 😃
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